FAQs

What are the Standard Business Terms?

You can check the Standard Business Terms here

What countries do you ship to?

We ship to all EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

When will instagrid ONE max be available in my region?

Please sign-up for our newsletter to get the latest updates on the availability of our products in markets outside of the EU.

Is delivery included in the price?

Delivery is included in the price.

What payment options do you provide?

You can pay by Shop-pay, Google Pay, Visa, Mastercard, and American Express debit and credit cards, as well as with SOFORT and Klarna Pay Later. You can find the Payment and Shipping terms here.

What is the warranty for instagrid ONE max?

The warranty for instagrid ONE max is 2 years for both private and business customers.

What is the weight of the product with packaging?

One instagrid ONE max weighs 23 kg, including packaging. Package dimensions are as follows: 548mm x 227mm x 480mm.
If your order is dispatched on a pallet, it will be delivered to the front door of your building.

I ordered an instagrid ONE max online. When will I get confirmation of my order?

Once we’ve processed your order, you will be re-directed to a confirmation page with your order reference number. We will also send you a confirmation email.

How will I know my order has been dispatched?

As soon as we have dispatched your order, you’ll receive a confirmation email from us.

How can I track my order?

Once your order has left us, you will receive an email with your tracking information to follow its progress. If you were informed that your order was dispatched on a pallet, all tracking information can be requested from our Customer Support team at: support@instagrid.co.

What happens if I miss the scheduled delivery?

All deliveries are made by courier services. If you miss the scheduled delivery, the courier company will contact you and make arrangements for another date and time. Or, if applicable, they will provide you with pickup-point details. If you were informed that your order was dispatched on a pallet, please contact our Customer Support team at: support@instagrid.co.

When will my order arrive?

The average delivery time is between 5 and 10 business days.

What is the return policy?

We offer a 30-day 100% money-back return policy for products purchased through our online shop. This policy applies to both private and business customers. See details here.

How can I return my order?

Please, follow the steps below:
i. Contact our Customer Support team at support@instagrid.co and let us know the reason for your return. Our Customer Support team will then get in touch with you.
ii. Our Support team will provide you with specific instructions. Because our product contains lithium-ion batteries it requires special shipment conditions. That’s why we’re here to help you with assistance in returning your purchase.

How many devices can I plug in simultaneously?

We have 2 outputs: one socket, and one Neutrik output. Both have the typical electrical output according to central European standard (230V / 50hz).
To support multiple sockets, a special device with RCD protection (for Germany) will be provided as an accessory in the future. Sign up for our newsletter to hear about the latest available products.

Can I use an extension cord with instagrid ONE max?

Given the high portability of our power station, you should not need an extension cord. However, in the unlikely situation in which an extension cord cannot be avoided, please note that due to electric resistance, degradation of the power may occur.

Can instagrid ONE max be used while its being charged?

With the first-generation product (instagrid ONE max), this is not possible. We plan to add this function to our future versions of the product. To get updates on new products, sign up for our newsletter.

Can I power fine electronics with the instagrid system?

If your fine electronics work on a standard socket, then they will also work powered by instagrid ONE max.

How do I charge instagrid ONE max?

You can charge it by simply plugging into a standard wall socket.

How can I transport my instagrid ONE max?

instagrid ONE max is certified for land and maritime transportation. Set the main switch to the transport position and attach instagrid ONE max in the car against sliding. Air transportation is not allowed.

What should I do with instagrid ONE max at the end of its lifecycle?

For disposal, the used instagrid ONE max should be discharged as far as possible in the application, secured against short circuit, and returned free of charge to the authorized collection points for WEEE (Waste Electric and electronical equipment) or battery recycling. Please observe the applicable regulations for environmentally friendly disposal in your region. If you need further advice or assistance, please contact our Customer Support team by sending your request to: support@instagrid.co.

Do you use recycled materials in the product?

Yes, we use recycled aluminum and recycled plastics. We aim to constantly increase the content of recycled materials that we use in our product.

How does instagrid ONE max reduce my CO2 footprint?

instagrid ONE max gives you the opportunity to use electricity from renewable sources in a very energy efficient way. There are no local emissions generated when using our product.

Standard Business Terms

Revocation right for consumers

Payment and Dispatch